Privacy Policy
Last updated: July 27, 2026
At Momentales ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services at momentales.com (the "Service").
Information We Collect
We collect the following types of information:
- Account information: Your name and email address when you create an account or sign in with Google.
- Book content: The ideas, memories, personal touches, and photos you provide to generate your personalized books.
- Payment information: When you make a purchase, payment is processed securely by Stripe. We do not store your full card details — only transaction records and order metadata.
- Usage data: Information about how you interact with the Service, including device type, browser, pages visited, and technical context (especially when you submit a support ticket or feedback).
- Communications: Messages you send us via support tickets, feedback forms, or email.
How We Use Your Information
- To create, generate, and deliver your personalized books.
- To process payments and manage orders.
- To provide customer support and respond to your inquiries.
- To improve our Service, including using aggregated, anonymized data for analytics.
- To send you important account and order-related notifications.
- To comply with legal obligations.
AI-Generated Content
We use artificial intelligence to generate the text and illustrations in your books. The content you submit (ideas, memories, photos) is processed by our AI providers solely to produce your personalized book. We do not use your personal book content to train AI models for general use.
Sharing Your Information
We do not sell your personal information. We share data only with:
- Stripe: For secure payment processing. Stripe's handling of your data is governed by their Privacy Policy.
- Google: When you choose to sign in with Google, subject to Google's Privacy Policy.
- AI providers: To generate your book content, under strict data processing terms.
- Service providers: Trusted partners who help us operate the Service (e.g., hosting, email delivery), under confidentiality obligations.
We may also disclose information when required by law or to protect our rights, property, or safety.
Data Retention
We retain your account and book data for as long as your account is active or as needed to provide the Service. Guest-created books that are not claimed are automatically deleted within a short period. You may request deletion of your data at any time (see "Your Rights" below).
Cookies and Tracking
We use essential cookies and similar technologies to operate the Service, maintain your session, and understand usage patterns. We do not use cookies for invasive cross-site advertising.
Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit, secure storage for generated assets, and restricted access controls. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of certain data processing or marketing communications.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us at support@momentales.com.
Children's Privacy
While our storybooks may be created for children, the Service is intended for use by adults (parents, guardians, and gift-givers). We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@momentales.com.